Cancellation Policy

Cancellation & Refunds

If you are dissatisfied along with our services within the first 30 days of your account activation, Web Luhoster will refund your hosting fee subject to the money back guarantee terms listed under the agreement. Refunds are not available for customers after the 30 days of account start. You can cancel your account at any time in order to ensure that your account is not new. You will need to make contact with clients’ service & verify information in case the any cancellation takes place. You will be charged in full for the whole month in which you cancelled your account. Accounts that have not any balance you can send for the collections & all services will be terminated, including domain registrations. Refunds are never presented for domain registrations. The Domain Names transferred to our service gain an additional year of registration & considered a domain registration. The all the domain registration fees are as detailed on our Domain Registration Pricing Sheet. The Domain names of clients that leave our hosting service will be refunded the package price total less the domain registration fee if the client leaves Web Luhoster hosting service within the 30-day money back guarantee.

Moreover, the refunds are not available for additional services for example, the limited to domain names, dedicated IP’s, SSL certificates, CDN, professional services, etc. Add-on services that are started & are included in the hosting package will not be refundable if cancelled occur within 30-days.

The customer can easily decide they have backed up & downloaded the website files & any emails from the Web Luhoster server with inform to cancel their account. If the cancellation request has been submitted by the Web Luhoster , the cancellation of the website hosting service may occur any time after the request is received by us & when a cancellation request is completed the customer’s hosting account along with Web Luhoster as well as their website files are permanently removed from the our servers. Therefore, this is the client’s duty to make sure that they have downloaded their website files & any emails from the server prior to their cancellation request.

Applies to: 
  • Shared web Hosting
  • Reseller web Hosting
  • Business Web Hosting
Does not Applies to: 
  • VPS Servers
  • Dedicated Servers
  • Software / Scripts Licenses
  • SSL Certificates
Does not apply to accounts removed for violation of our Acceptable Use Policy and Service Agreement.